Terms and Conditions

Heimans & van Snippenburg Legal, registered with the Chamber of Commerce under number 99020831, located at Hertogplein 42, Nijmegen, acting through the website ontslagrechtjuristen.nl and any related domain names.

The natural person (employee) or legal entity (employer) who turns to Service Provider for legal services in the field of labour law and dismissal law, and with whom an Agreement is concluded.

The assignment agreement between Service Provider and Client, whereby Service Provider undertakes to provide Services to Client, based on these general terms and conditions.

All (legal) work performed by Service Provider for Client, including but not limited to:

• (Free) review and assessment of settlement agreements and dismissal proposals;

• Telephone and/or written legal advice on employment and dismissal law issues;

• Negotiate on behalf of Client with employer on the content and terms of a settlement agreement;

• Correspondence and mediation between Client and employer;

• Drafting legal documents such as letters, draft settlement agreements and opinions;

• Counselling for dismissal, reorganisation, unemployment benefit and labour disputes;

• Any legal representation and legal assistance in proceedings (if agreed).

• Website trade name: ontslagrechtjuristen.nl

• Legal name: Heimans & van Snippenburg Legal

• Chamber of Commerce number: 99020831

• Branch address: Hertogplein 42, Nijmegen, the Netherlands

• Phone number: 085 369 5933

• E-mail address: [email protected]

• Website: https://ontslagrechtjuristen.nl

• Availability: on working days during office hours (unless otherwise stated on the website)

These general terms and conditions apply to any offer made by Service Provider, to all communications between Service Provider and Client, and to any Agreement concluded between Service Provider and Client.

a) The Agreement comes into effect as soon as the Client accepts the Service Provider's offer, whether orally, by telephone, in writing or electronically (e.g. via the contact form, e-mail or telephone intake interview).
(b) Acceptance may also be evidenced by conduct, such as providing documents or giving instructions to Service Provider to negotiate on behalf of Client.
c) These general terms and conditions shall be made available, electronically or otherwise, prior to or at the time of entering into the Agreement, so that the Customer can keep them on a durable data carrier.
d) Deviations from these general terms and conditions shall apply only if expressly agreed between the parties in writing or electronically.
e) Any general terms and conditions of the Client are expressly rejected, unless otherwise agreed in writing.

a) For employees (natural persons), the services of Service Provider are in principle free of charge, as the costs for legal assistance are recovered from the Client's employer, e.g. through a compensation for legal costs included in the settlement agreement, or through negotiations with the employer.​
(b) Service Provider shall endeavour to have legal costs included in or increased within the settlement agreement so that Client does not bear any direct costs.
c) If recovery of the costs from the employer proves impossible, Service Provider will discuss the possible cost consequences with the Client in advance. In that case, Service Provider may terminate the assignment or agree on an alternative cost arrangement, in accordance with Article 6.

a) Client agrees to these general terms and conditions by entering into the Agreement.
(b) The Client provides complete and truthfully completed information to Service Provider, including all relevant documents (such as the settlement agreement, employment contract, salary slips and correspondence with the employer).
(c) The Client authorises Service Provider to communicate and negotiate with the employer on behalf of the Client, unless expressly agreed otherwise.

Service Provider reserves the right to discontinue service or terminate the Agreement if:

• Client fails to provide necessary information or cooperation;

• Client provided incorrect or incomplete information;

• There is a conflict of interest;

• There is improper treatment, threat or abuse towards Service Provider or its employees;

• Recovery of costs from the employer proves impossible and Client does not wish or cannot enter into an alternative cost arrangement;

• Continuation of the service would be contrary to the (professional) rules or legal obligations of Service Provider.
  b) In the event of discontinuation, any costs already incurred will be settled in accordance with the agreements in Article 6.

a) Service provider commits to an obligation of effort and not an obligation of result, unless expressly agreed otherwise in writing.
(b) Service Provider shall perform the work with the care and skill that may be expected of a reasonably competent and reasonably acting lawyer in the field of employment and dismissal law.
(c) Service Provider cannot give any guarantees about the outcome of negotiations, the amount of any compensation or the employer's agreement to changes in the settlement agreement.
d) Mentioned deadlines for delivery or completion of work are indicative, unless expressly agreed as a deadline.

a) Service Provider is entitled to engage third parties (such as external specialists, office partners or correspondents) in the execution of the order, if, in its opinion, this is necessary or desirable.
(b) Service Provider shall exercise due diligence in the selection of third parties.
c) Client will be informed in advance if engaging third parties involves substantial (additional) costs that cannot be recovered through the employer.

a) For employees, Service Provider's services are in principle 100% free of charge, as the costs are recovered from the employer.​
(b) Service Provider shall invoice the legal costs directly to the Client's employer, after such costs have been included in or added to the settlement agreement, or have been separately agreed to by the employer.

(a) Service Provider will negotiate on behalf of Client the amount of compensation for legal costs that the employer will pay to Service Provider.
(b) This expense allowance is usually included as a separate item in the settlement agreement or is reimbursed separately by the employer.
(c) The amount of the reimbursement of costs depends on the complexity of the case, the time involved and the outcome of the negotiations.

(a) For Client (employee), no own costs are payable unless otherwise agreed in writing in advance.
b) If recovery of the costs from the employer is not possible (e.g. because the employer refuses to cooperate or because no settlement agreement is reached), the Client will be informed in a timely manner.
(c) In that case, Client has the option to:

• Terminate the assignment without charge; or

• To bear (part of) the costs themselves based on a pre-agreed rate.

a) If the Client terminates the Agreement prematurely before a cost arrangement has been agreed with the employer, Service Provider may charge a reasonable fee for work already performed, unless the parties agree otherwise.
b) If the employer does not pay after the signing of the settlement agreement, Service Provider shall continue its efforts to obtain payment; the Client shall not be liable for the claim itself in that case.

In addition to the agreed rate or fee charged to the counterparty (employer), office costs are due at a rate of 6% on the subtotal of the invoice (excluding VAT). These office costs are compensation for general office-related expenses, including administration, communication, and file management. 21% VAT then applies to the total amount.

a) If Client is a consumer in the sense of the law and the Agreement is concluded remotely (e.g. by telephone or online), the law in principle recognises a statutory right of withdrawal of 14 days.
b) However, for services, the right of withdrawal lapses as soon as the services have already started and the Customer has expressly agreed in advance to start work within the withdrawal period and acknowledged thereby losing the right of withdrawal.

a) By entering into the Agreement and providing documents or giving instructions to commence work on behalf of the Client, the Client expressly requests Service Provider to commence work immediately.
b) Client acknowledges and accepts that due to this immediate start of the services, the statutory right of withdrawal lapses as soon as the services have been fully performed, in accordance with Article 6:230p paragraph 3 of the Dutch Civil Code.
c) If the Client wishes to revoke within the 14-day reflection period before the service has been fully performed, this may be communicated to Service Provider in writing or by e-mail. In that case, the Client will owe a proportionate amount for the work already carried out, which will however (if possible) still be recovered from the Employer.

(a) Service Provider shall only be liable to the Customer for damage that is the direct result of an attributable failure in the performance of the Agreement or unlawful acts of Service Provider.
(b) Service Provider shall not be liable for damages resulting from incorrect, incomplete or late information or documents provided by the Client.
c) Service provider is not liable for damages resulting from acts or omissions of the employer, third parties or government agencies (such as UWV or court).

a) Liability of Service Provider shall at all times be limited to the amount paid out in the relevant case by Service Provider's professional liability insurance, increased by any excess borne by Service Provider.
b) Service Provider shall never be liable for indirect damage, including consequential damage, loss of profit, missed savings, loss of opportunity, image damage or damage due to business stagnation.
c) The limitations of liability in this article do not apply if the damage is the result of intent or conscious recklessness of Service Provider, nor to the extent that mandatory (consumer) law provides otherwise.

(a) Service Provider shall treat all information and documents provided by Client as strictly confidential and shall not disclose them to third parties without Client's consent, except to the extent that:

• This is necessary for the performance of the assignment (e.g. communication with the employer);

• This is required by law (such as under the Data Protection Act / AVG or by court order);

• Service Provider has expressly obtained the Client's consent to do so.
  b) Service Provider processes personal data of Client in accordance with the applicable privacy legislation (AVG) and the privacy statement on the website.

a) All intellectual property rights to documents, advice, letters, concepts, templates and other (digital) content produced by Service Provider are vested in Service Provider, unless otherwise agreed in writing or unless such rights vest in the Customer by operation of law.
b) Client receives a non-exclusive, non-transferable right to use the documents produced for him/her, exclusively for his/her own use in his/her own business.
c) The Client is not permitted to reproduce, disclose or make available to third parties any documents, templates or advice provided by Service Provider without the prior written consent of Service Provider.

a) Complaints on the performance of the Agreement or on the quality of the Services must be submitted in full and clearly described in writing or by e-mail to Service Provider within a reasonable time after discovery, but no later than two months after completion of the relevant work.
(b) Late complaints may be disregarded.

a) Service provider acknowledges receipt of the complaint within 7 days and aims to provide a substantive response within 14 days.
b) If a complaint requires a foreseeably longer processing time, the Client will be informed within 14 days with a notice of receipt and an indication of further processing.
(c) The parties shall endeavour to resolve the complaint by mutual agreement.

The Agreement and these general terms and conditions are exclusively governed by Dutch law, to the exclusion of the Vienna Sales Convention (CISG).

(a) Disputes that cannot be resolved by mutual agreement shall be referred to the competent court.
b) For consumers, they may also submit a dispute to the court with jurisdiction under the law (so the choice of forum does not limit consumers' legal rights).
c) For corporate clients, to the extent permitted by law, the court in the district of Gelderland (Arnhem-Leeuwarden location, Arnhem district court or Nijmegen) has jurisdiction, unless the law has mandatory rules of jurisdiction.
(d) Before a dispute is submitted to court, the parties should make a serious attempt to resolve the dispute through mediation or another form of dispute resolution.

Service Provider reserves the right to amend these terms and conditions. Amended terms and conditions shall apply to new agreements and to existing agreements after notifying the Client with at least 30 days' notice.

If any provision of these general terms and conditions proves to be void or voidable, this shall not affect the validity of the remaining provisions. In that case, the parties will agree on a valid provision to replace it that approaches the scope of the invalid provision as much as possible.

Additional or different provisions must not deviate adversely from mandatory consumer law for consumers and must be recorded in writing or on a durable medium.

Version: 20 January 2026